Support Twenga Solutions

Registering

• In which countries is Twenga solutions available?
• What conditions must my site fulfill in order for me to be able to sign-up?
• What is the average delay for the activation?
• What is the minimum budget ?
• Create a feed to import your catalog
• Am I able to add another site with the same account?

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FUNCTIONING

• How can I find my products on Twenga?
• What do I do if the product information is not correct?
• How can I improve my referencing/obtain more visibility?
• Setting up a product catalogue for your e-commerce solution
• Why have some/all of my products not been indexed?
• What reports do you propose to merchants signed up for Smart LEADS?

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My account

• How do I personalize my password?
• How do I change my personal information?
• How can I close my account?
• How can I set a budget for my campaign?
• I lost my password to connect to Twenga Solutions
• How do I change the language of the Twenga Solution interface?

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Billing

• How does the billing work?
• What payment methods are available?
• How do I change my payment method?
• Where can I find my invoices?
• The payment of my invoice failed, what should I do?
• In what currency will I be invoiced?

Performances

• Understanding my statistics
• The number of clicks displayed in my statistics does not match the number of clicks in Analytics/on a different interface. Why?
• Why is there a sudden peak/increase in clicks?

Tracking

• How to install Twenga Pixel?