Support Twenga Solutions

My Account

Registering

• What conditions must my site fulfill in order for me to be able to sign-up?
• Am I able to add another site with the same account?
• I am not eligible for a solution. Why?
• How do I create an account?
• My company is not based in the UK. Can I still subscribe?

My account

• How do I personalize my password?
• How do I change my personal information?
• I lost my password to connect to Twenga Solutions
• How do I change the language of the Twenga Solution interface?
• Where can I find my client number/client ID?
• Where can I find my contract/Terms and Conditions?

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Billing

• How does the billing work?
• What payment methods are available?
• How do I change my payment method?
• Where can I find my invoices?
• The payment of my invoice failed, what should I do?
• In what currency will I be invoiced?

Tracking

• Installation instructions for conversion tracking

Smart Leads

Signing-up to Smart LEADS

• Export my catalogue/create my product feed with Gambio
• Create a feed to import your catalog
• Export my catalogue/create my product feed with SEO Shop
• Export my catalogue/create my product feed with BoutikOne
• Export my catalogue/create my product feed with Clic Boutic
• What is the minimum budget to be able to benefit from Smart LEADS?

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Smart Lead's functioning

• ★ How do I display promotions/price reductions on Twenga?
• Evolution of the conversion tracking system
• How can I find my products on Twenga?
• What do I do if the product information is not correct?
• How can I improve my referencing/obtain more visibility?
• Setting up a product catalogue for Smart LEADS

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Smart LEADS performance

• Understanding my Smart LEADS statistics
• What reports do you propose to merchants signed up for Smart LEADS?
• The number of clicks displayed in my Smart LEADS statistics does not match the number of clicks in Analytics/on a different interface. Why?
• Why is there a sudden peak/increase in clicks?

Smart LEADS - Budget management

• How can I set a budget for my Smart LEADS campaign?

Deactivating Smart LEADS

• How do I pause the Smart LEADS solution?
• How can I close my Smart LEADS account?