Support Twenga Solutions

My Account

Registering

• What conditions must my site fulfill in order for me to be able to sign-up?
• Am I able to add another site with the same account?
• I am not eligible for a solution. Why?
• How do I create an account?
• My company is not based in the UK. Can I still subscribe?

My account

• How do I personalize my password?
• How do I change my personal information?
• I lost my password to connect to Twenga Solutions
• How do I change the language of the Twenga Solution interface?
• How can I display my logo?
• Where can I find my client number/client ID?

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Billing

• How does the billing work?
• What payment methods are available?
• How do I change my payment method?
• Where can I find my invoices?
• The payment of my invoice failed, what should I do?
• In what currency will I be invoiced?

Tracking

• Where can I find my personalised Smart Tracker script?
• Install the Smart Tracker via my FTP
• Install the Smart Tracker with Shop Application
• How do I install our Smart Tracker with Google Tag Manager?

Smart Leads

Signing-up to Smart LEADS

• What is the minimum budget to be able to benefit from Smart LEADS?
• What is the average delay for the activation of the Smart LEADS solution?
• In which countries is the Smart LEADS solution available?
• Can I test Smart LEADS without committing?
• Export my catalogue/create my product feed with Shop Application
• How do I reactivate the Smart LEADS solution?

Smart Lead's functioning

• How can I find my products on Twenga?
• What do I do if the product information is not correct?
• How can I improve my referencing/obtain more visibility?
• Setting up a product catalogue for Smart LEADS
• Why have some/all of my products not been indexed?
• I don't have a feed. How can I transmit my catalogue?

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Smart LEADS performance

• Am I able to define objectives for the Smart LEADS solution?
• Understanding my Smart LEADS statistics
• What reports do you propose to merchants signed up for Smart LEADS?
• The number of clicks displayed in my Smart LEADS statistics does not match the number of clicks in Analytics/on a different interface. Why?
• Why is there a sudden peak/increase in clicks?

Smart LEADS - Budget management

• How can I set a budget for my Smart LEADS campaign?

Deactivating Smart LEADS

• How do I pause the Smart LEADS solution?
• How can I close my Smart LEADS account?

Smart BID performance

Signing-up to Smart BID

• I am not eligible for the Smart BID solution. Why?
• I already have active campaigns on the Google Search network, can I subscribe to Smart BID?
• What is the minimum budget to be able to benefit from Smart BID?
• In which countries is the Smart BID solution available?
• How do I reactivate the Smart BID solution?
• Can I test Smart BID with any commitment?

See all 7 articles

Smart BID's functioning

• How do I reference my products in another country with Smart BID?
• Can I choose particular products to showcase with Smart BID?
• I wish to confide Twenga with only a certain amount of campaigns on the Goolge Search Network in the set-up of Smart BID, how can I?
• Do I need to deactivate my campaigns on the Google Search Network before subscribing to the Smart BID solution?
• Once the Smart BID solution is activated, what actions am I able to still do in my AdWords account?

Smart BID performance

• What reports do you propose to merchants signed up for Smart BID?
• The number of clicks displayed in my Smart BID stats does not match the number of clicks in Analytics/on a different interface. Why?

Deactivating Smart BID

• How do I pause the Smart BID solution?
• How can I close my Smart BID account?

Smart FEED

Signing-up to Smart FEED

• I do not have a Google Merchant Center account, can I subscribe to Smart FEED?
• I already have active Google Shopping campaigns, can I subscribe to Smart FEED?
• What is the minimum budget to be able to benefit from Smart FEED?
• I am not eligible for the Smart FEED solution. Why?
• In which countries is the Smart FEED solution available?
• How do I reactivate the Smart FEED solution?

See all 7 articles

Smart FEED's functioning

• Is it possible to display my promotional coupons?
• Once the Smart FEED solution is activated, what actions am I able to still do in my AdWords account?
• Do I need to deactivate my Google Shopping campaigns before subscribing to the Smart FEED solution?
• How do I reference my products in another country with Smart FEED?
• Can I choose particular products to showcase with Smart FEED?
• I wish to confide Twenga with only a certain amount of Google Shopping campaigns in the set-up of Smart FEED, how can I?

Smart FEED performance

• What reports do you propose to merchants signed up for Smart FEED?
• Is reaching my objectives guaranteed?
• I am unable to spend more with my Smart FEED campaign, what should I do?
• The number of clicks displayed in my Smart FEED stats does not match the number of clicks in Analytics/on a different interface. Why?

Deactivating Smart FEED

• How do I pause the Smart FEED solution?
• How can I close my Smart FEED account?