You will need the following to install the Smart Tracker:
- Your FTP access codes (if you do not have your FTP access codes, contact your e-commerce solution or you webmaster to retrieve this information, or ask them to send the installation procedure for Smart Tracker)
- Your personalised Smart Tracker script, which is available in the Twenga Solutions interface via this link, in the "Smart Tracking" section.
There is how you will need to proceed from here:
- Open your FTP and sign in using your access codes.
- Open the "footer" file in editing mode and insert your personalised Smart Tracker script just before the </body> tag.
- Save the file
Don't hesitate to verify that the script has been correctly installed by checking the source code (in Google Chrome or Mozilla Firefox, open your website's homepage and access your source code using the Ctrl + U command).
Our team will then set up the Smart Tracker.
Note: If your e-commerce solution is Prestashop, the "footer.tpl" file will be in the following file: Themes > [Theme name].
If you don't know your site's theme name, access your source code and search for 'themes'. This will then highlight: themes/[theme name]
If you are unsuccessful in installing the Smart Tracker, you can reach out to the Support Team via the contact form and send us temporary access to your FTP. We will then take care of the installation on your behalf.
Should you choose to use this option, please don't forget to send us all necessary elements to connect to your FTP (ID, password, host etc).